Shipment

Shipping Ways

We support multiple shipping ways as shown in the following text:

1. ePacket

2. China Post Registered Air Mail

3. Singapore Post

4. EMS

5. TNT

6. DHL

7. Fedex IP

All packages ship from Zhengzhou, China. Your order delivery time is based upon the date it leaves our warehouse and not the order date. 

Delivery Time

1. All international orders will be shipped within 3- 5 days after ordering the product and once the status of order has been confirmed from the customer. The time for bulk order’s shipment will be within 10 days.

2. We do not process any orders on the weekends so kindly note that the days we say include all business days and exclude weekends.

Free Shipping

There are two free shipping situations:

1. We support free shipping for some countries even you only buy one lot. And this will be declared in the product description.

2. Another is that we provide free shipping for most countries if your order is over $99.

International Shipping Options

MQ Health Mall ships worldwide. We include most countries we have shipped to, but if your country is not listed in the country listing on the shipping page, you may send us an email or use the form of contact us to inquire whether we will add it.

You are responsible to kindly notify us of any address change within 8 hours after order process, because once the product has been shipped on the already mentioned address, our company will not be responsible for deliveries at the wrong address.

International Shipping Fees, Import Duties and Taxes

The customer is solely responsible for all duties and taxes. But usually 99.9% orders are tax-free because your package is declared as gift and low value item.